Enterprise Rent-A-Car
About
Car Rental
Location
Adress: 777 W Convention Way, Anaheim, CA 92802
Phone: (714) 740-7860
Work Hours
Reviews
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Erica Oman
Really easy from start to finish. Price was great for how late I booked it. Philip was really helpful in check in. At other places I've felt really upsold and prices weren't transparent but that was absolutely not the case in this instance. Return was a breeze and everyone working was so sweet. Definitely coming back
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Juan Pablo Escobari
Fast and easy! Thank you Carla.
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RiggsTOK 003
Booked a car for pick up at 2:30 PM its 3:05 and no one here at the desk inside the hilton hotel. Call at 2:30 they told me wait a couple minutes and someone would be here. I should have canceled and moved on, just called again and they told me it would be a couple seconds to hold on. Wow if your in a hurry please don't use enterprise! I'm going to be so LATE for my appointment.
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Dr J
DO NOT COME HER AT ALL COSTS!!! ENTERPRISE SHOULD PULL THIS FRANCHISEES LICENSE!!! Absolutely the worst experience I've ever had with any car rental agency anywhere! I reserved a vehicle online to pickup at this location, which is inside the Hilton in Anaheim. I arrived at the location at 12:10pm on Saturday Oct 28 and there was a sign on the counter that read "gone for lunch back at 12:30pm". At first I thought it was weird that only 1 person worked that location and they closed for lunch, but I didn't worry about it too much and waited. 12:30 came and nobody showed up, no problem I'm sure someone will soon I figured. 12:40 and still nobody so I use thee phone at the counter to call someone and I'm told the agent is at lunch and will be there shortly. 12:50 and still nobody, 20 min after the sign says they will be back. I call again and I'm told the same thing they are on their way at which point I say no I want to speak to a manager I keep getting told they are on their way and nobody shows up. Finally a "manager" said his name is Alex gets on the phone and proceeds to lecture me about the fact that I had an "appointment" at 11:30am and I wasn't there for that, what does that have to do with the employee not being here at 12:30 as sign says and as I was told he would be. Absolutely no help from this individual other than a attitude and a "telephone tough guy" role, who wouldn't even have the courtesy to send someone or come talk to me himself. I proceeded to tell him I was sick and tired of being told one thing or the other and nobody showing up, "either send me a car or someone who can help" and what i got was a hang up in my face. Their comments on other people review claim their cornerstone is customer service, which is a bunch of bologne!!!! This center is run by the office on Katella Ave I later find out and that they are losing major business due to the lack of customer support. I will be filing a formal complaint with the BBB and Enterprise main office. If I could give zero stars I would. The one plus from this was Avis from the airport drove a vehicle to me at the hotel within 15 min and gave me a beautiful BMW X5 for half the price these guys were going to give me a small suv for, basically saved me $100.
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Robert Forras
Quick and painless for airport car rental.